What It Means For You
· By · Tagged as: Technology
Explore how AI is revolutionising the way businesses operate and how tools like Dynamics 365 and the Power Platform can drive growth, efficiency, and customer satisfaction. This blog highlights practical AI applications such as automation, smarter insights, and personalised customer experiences, all integrated into the Microsoft ecosystem. Learn how CRM Knowledge can help your business unlock the full potential of AI with tailored training, custom solutions, and ongoing support. Don’t miss out on this opportunity to stay ahead in an AI-driven world—read now to discover actionable steps for your business!
Yesterday, Prime Minister Keir Starmer delivered a big speech about the UK’s future in AI, and it’s clear that the government is betting big on this technology. AI isn’t just something for tech companies or researchers anymore—it’s about transforming the way all businesses work, big or small.
But AI isn’t just for the government to figure out. Businesses like yours stand to gain the most by making the most of these tools today. The good news? You don’t have to do it alone or start from scratch. With tools like Dynamics 365 and the Power Platform, you’ve already got access to game-changing AI. Let’s talk about what this means for your business and how CRM Knowledge can help you make the most of AI technology.
Why AI Matters?
AI has been slowly creeping into our lives over the past few years, but the pace of change right now is staggering. For businesses, this means AI is no longer a "nice-to-have"; it’s quickly becoming a "must-have."
AI can save your business a significant amount of time and resources by handling those repetitive, time-draining tasks like data entry, scheduling, and chasing invoices—things no one enjoys doing. It also allows you to gain smarter insights at a much faster pace, sifting through vast amounts of data in seconds and identifying trends and opportunities that would take your team weeks to uncover.
Beyond efficiency, AI can help you deliver better customer experiences. Whether it’s personalising recommendations, improving customer service, or predicting what your customers need, AI allows you to connect with them in ways that feel more intuitive and human. And the best part? You don’t need a tech lab or a huge budget to start using AI. Microsoft has already built it into tools that many businesses already use, like Dynamics 365 and the Power Platform. That’s where CRM Knowledge come in—to help you tap into these tools and start seeing real results.
What Dynamics 365 and Power Platform Can Do For You
Let’s break down what Microsoft’s AI tools can actually do for you, using Dynamics 365 and the Power Platform as your toolkit:
Data
Every business collects data, but most of it sits there unused. Dynamics 365 Customer Insights uses AI to analyse your customer data and uncover trends, behaviours, and opportunities allowing you to know what your customer wants – before they even tell you. It gets you that competitive edge over your competitors!
Automation
No one gets into business because they love admin. Thankfully, Power Automate can take on the work for you. Personally in our company – we use Power Automate to automate emails responses and create workflows to handle repetitive tasks. It frees up the rest of the team to focus on more important work.
Reporting
Data is only useful if you can actually understand it. With Power BI, you could create dashboards that show you numbers and give you insights that you can action on. Clients of ours have utilised Power BI to see which products fly off the shelves and to see which campaigns might be underperforming.
Custom Solutions
Every business is unique, so your applications should be too. Power Apps lets you build custom applications tailored to your exact business needs—without needing to hire a developer. Want a custom CRM feature or a tool for tracking internal workflows? We can get it done for you!
Customer Service
With Dynamics 365 Customer Service, AI works alongside your team to simplify case management, provide instant answers to common questions, and even predict customer satisfaction.
How We Can Help
It doesn’t matter whether you’re just starting to look at AI or if you’re an experienced D365 user looking to make more out of the system – we’ve got expertise to guide you! Here’s how we can make it happen:
Training & Support
We offer tailored training sessions to ensure your team is up to speed with Microsoft’s AI tools, from Power Automate to Dynamics 365 AI features. Whether it’s a one-day deep dive or ongoing support, we’ll make sure everyone understands how to use AI to the best of their ability.
Custom Solutions
Not all businesses are the same, which is why we specialise in creating custom Power Apps and automated workflows to fit your specific business needs. Whether you're looking to integrate AI features into your existing systems or build new AI-powered applications from scratch, we’re here to create solutions that help you work smarter, not harder.
Ongoing Guidance
With our Virtual CRM Team subscription, you’ll have access to ongoing expert advice, troubleshooting, and support whenever you need it. From optimising workflows to handling AI-related issues, our team is just a call away, ensuring you get the most out of your investment in Dynamics 365 and the Power Platform. Plus, we’ll provide regular check-ins and updates to keep you ahead of the curve as new features and capabilities emerge.
As AI continues to evolve, businesses that embrace it today will be the ones shaping the future. Starmer’s speech spoke about a world where the UK is leading the way in AI adoption and innovation. For businesses like yours, now is the time to get involved.
With the powerful capabilities of Dynamics 365 and Power Platform at your fingertips, you don’t have to wait for the government or any external push to start transforming your business. These tools will help you use AI to drive the growth that Starmer’s speech is all about.
Ready? If you’re ready to explore how Dynamics 365 and Power Platform can help you harness AI for business growth, don’t hesitate to reach out. Whether you need training, implementation support, or ongoing optimisation, we’re here to guide you every step of the way. The future of business is AI-driven—let’s make sure you’re ready!
Peter Clements
Peter is the founder and chief consultant at CRM Knowledge. With an impressive background spanning over 20 years, Peter has established himself as a leading expert in CRM systems, particularly specialising in Microsoft Dynamics 365.Throughout his career, Peter has been dedicated to providing great support, training, and consulting services in the realm of CRM. His in-depth knowledge and hands-on experience with D365 have made him a trusted advisor for countless businesses seeking to optimise their customer relationship management processes.