The CRM Knowledge blog
Welcome to our blog section, dedicated to providing you with the latest tips and tricks for CRM, including Microsoft Dynamics 365. Whether you're a CRM beginner or an experienced user, we're here to help you make the most of your CRM system. CRM Knowledge is passionate about helping you navigate the intricacies of CRM, enabling you to enhance your skills and drive success in your business. Through our informative and practical articles, we aim to empower you with the knowledge and tools to optimise your CRM experience.
Putting the Customer First
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Tagged as: Technology
In today's business world, building strong customer relationships is crucial for success. Microsoft Dynamics 365 Sales and PowerApps based on Dataverse provide amazing tools to manage these relationships effectively. This blog takes you through the customer functionality of these platforms, showing you how to put the customer at the centre of your processes.
Read moreMicrosoft Customer Voice top 5 tips
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Tagged as: Technology
Microsoft Customer Voice, the ultimate feedback management solution. Collect, analyse, and act on customer feedback effortlessly. In this blog we explore our top 5 tips for using Microsoft Voice to its best ability.
Read morePeter Clements
Peter is the founder and chief consultant at CRM Knowledge. With an impressive background spanning over 20 years, Peter has established himself as a leading expert in CRM systems, particularly specialising in Microsoft Dynamics 365.Throughout his career, Peter has been dedicated to providing great support, training, and consulting services in the realm of CRM. His in-depth knowledge and hands-on experience with D365 have made him a trusted advisor for countless businesses seeking to optimise their customer relationship management processes.