Mastering CRM

Mastering CRM: All courses

Time-effective CRM training.

Ready-made courses, focused on specific CRM topics.

Why go Masterclass series?

Sales CRM training

Courses specifically designed for those who work in a sales environment and use Microsoft Dynamics 365 to manage customer data, interactions and pipelines.


Think customer first

Audience: Power user User
Fee: £195 per person

Half-day online coaching session


Using sales automation in Microsoft Dynamics 365 Sales for Pipeline Management

Audience: Power user User
Fee: £195 per person

3-hour online coaching session

Marketing CRM training

Courses specifically designed for those who work in a marketing environment and use Microsoft Dynamics 365 as a part of their role.


Digital marketing, with ClickDimensions

Audience: Consultant Power user User
Fee: 275 per person

6-hour online coaching session


Using email marketing processes and automation in Microsoft Dynamics 365 Marketing

Audience: Power user User
Fee: £195 per person

Half-day online coaching session

Service CRM training

Courses specifically designed for those who work in a service or customer-facing role and use Microsoft Dynamics 365 as a part of their job.


Think customer first

Audience: Power user User
Fee: £195 per person

Half-day online coaching session


Using Customer Service processes for Customer Case Management

Audience: Power user User
Fee: £195 per person

3-hour online coaching session

Technology CRM training

Courses specifically designed for those who play a technical role in the operation, maintenance, customisation and use of their organisation’s Microsoft Dynamics 365 infrastructure.


It’s all about the View

Audience: Administrator Power user User
Fee: £195 per person

Half-day online coaching session


Great Form(s)

Audience: Administrator Power user User
Fee: £195 per person

Half-day online coaching session


Building great Tables and Entities

Audience: Administrator Power user User
Fee: £195 per person

Half-day online coaching session


Supporting business with Columns and Fields

Audience: Power user User
Fee: £195 per person

Half-day online session


Process more, with Rules and Flows

Audience: Consultant Power user User
Fee: 275 per person

Half-day online coaching session


Better data management

Audience: Consultant Power user User
Fee: £195 per person

Half-day online coaching session

How to build Model-Driven Apps in Power Platform and Microsoft Dynamics 365

Audience: Consultant Power user User
Fee: £195 per person

3-hour online coaching session