Mastering CRM

Mastering CRM: All courses

Time-effective CRM training.

Ready-made courses, focused on specific CRM topics.

Why go Masterclass series?

Sales CRM training

Courses specifically designed for those who work in a sales environment and use Microsoft Dynamics 365 to manage customer data, interactions and pipelines.


Customer Centric Processes in D365

Audience: Power user User
Fee: £94.80 per person

2 hour online coaching session


Using sales automation in D365 Sales

Audience: Power user User
Fee: £94.80 per person

2-hour online coaching session

Marketing CRM training

Courses specifically designed for those who work in a marketing environment and use Microsoft Dynamics 365 as a part of their role.


Digital marketing, with ClickDimensions

Audience: Consultant Power user User
Fee: £94.80 per person

2 hour online coaching session


Email Marketing Automation with D365 Customer Insights, Journeys

Audience: Power user User
Fee: £94.80 per person

2 hour online coaching session

Service CRM training

Courses specifically designed for those who work in a service or customer-facing role and use Microsoft Dynamics 365 as a part of their job.


Customer Centric Processes in D365

Audience: Power user User
Fee: £94.80 per person

2 hour online coaching session


Effective Customer Case Management

Audience: Power user User
Fee: £94.80 per person

2-hour online coaching session

Technology CRM training

Courses specifically designed for those who play a technical role in the operation, maintenance, customisation and use of their organisation’s Microsoft Dynamics 365 infrastructure.


Effective View Management

Audience: Administrator Power user User
Fee: £94.80 per person

2 hour online coaching session


Form Design Essentials for Model Driven Apps

Audience: Administrator Power user User
Fee: £94.80 per person

2 hour online coaching session


Building and Managing Tables in D365

Audience: Administrator Power user User
Fee: £94.80 per person

2 hour online training session


Automating Processes in D365 and Power Platform

Audience: Consultant Power user User
Fee: £94.80 per person

2 hour online coaching session


Better data management

Audience: Consultant Power user User
Fee: £94.80 per person

2 hour online coaching session


How to build Model-Driven Apps in Power Platform and Microsoft Dynamics 365

Audience: Consultant Power user User
Fee: £94.80 per person

2-hour online coaching session