Our CRM expertise is your CRM expertise.
When you implement a CRM system, it needs to be aligned with your business. And as your business requirements change, you need someone with you for the journey: CRM Knowledge.
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To find out more about our consulting services, please get in touch. We’ll be happy to help.
Contact usMaximising CRM benefits
Working more closely means working better
CRM systems can be powerful – but they are often underutilised. We enable organisations to embed customer-relationship management not only into technical infrastructure, but into the heart of their culture.
Using our expertise to help build your business
Few know your business as well as you. Few know CRM as well as us. We bring our knowledge to your team and, working together, we help to build, maintain, update and support your CRM system so that it’s always aligned to your business.
Where systems and processes become one
A CRM system isn’t a magic bullet which sorts the customer experience, sales and marketing on its own. To deliver the best results, the business also needs to think and operate in a different way – otherwise the CRM system is just an expensive Rolodex. We help organisations to align their business and CRM system, to become more customer-facing, more agile, more responsive, more intelligent – increasing sales and service.
Benefit from our hard-won expertise
Over nearly twenty years, we’ve helped many organisations across almost every business sector to implement and manage CRM systems. We’ve learned what works and what doesn’t, what saves time and what wastes it. Working as a consultant to your business, we can help you learn from all of these projects, to implement and manage a CRM system that really does make a difference to your business.
Flexible approach: your virtual team
Our aim is always to work closely with the customer, becoming part of their teams, providing a more responsive and flexible service. We’re happy to jump between projects or services, provide additional support or deliver training as and when needed. Our goal is to deliver the best value possible. Our customers can either buy our services as needed (for example, a specific number of hours for a defined project) or they can choose a service subscription, offering more flexibility for organisations with an ongoing need.