Not just courses, knowledge on tap.
We can create highly effective, bespoke training, to meet your exact needs – and we can provide ongoing support and skills transfer, just when it’s needed.
Your virtual CRM training department
What do you expect from a training department that you don’t get from a training company? Usually, it’s proactivity, knowledge of the business, flexibility and teamwork. And not just formal courses, but someone to help you when you’re stuck. Well, that’s how we operate. Yes, we provide ready-made training; yes, we provide bespoke training, but what sets us apart is how we work with our clients.
Bespoke CRM training: less time, lower cost, more focused learning
Our bespoke CRM training courses focus on exactly what users and organisations need – making training more effective. This helps to keep costs down and time away from work to a minimum – while receiving the best training possible.
How we create bespoke courses
We work closely with clients to explore exactly which skills they need, and therefore which topics need to be taught. This is partly understanding what learners already know and adding those topics they need to learn. The efficiencies can’t be overstated – the amount of time spent learning can be half, or less, than a standard training course. And because learners aren’t retreading old ground, they are kept engaged, making the courses far more effective.
Communication is key
Even when the best thing for a customer seems to be a standard course, we always explore the needs of the learners. Few companies implement CRM in the same way, so some level of course customisation is almost always beneficial.
Flexibility counts
We’re also happy to mix approaches to learning, for example providing some topics in the classroom to a group and covering others in detailed one-to-one support sessions. So, if learners progress quickly, time can go ‘in the bank’ to help with ongoing issues as they arise.
Good learning is focused learning. It doesn’t matter how long or short it is, what matters is how relevant it is. Whether you choose a shorter, standard course or a longer, bespoke course, we skip over the stuff you simply don’t need to learn. Our courses are always engaging and interactive – delivered by an experienced and Microsoft-certified instructor. We deliver standard courses to individuals, groups and on a one-company basis. Our bespoke courses are always one-company events.